data protection

All customer data is treated with strict confidentiality, Onzé agrees to respect the ethical guidelines issued by the ASVPC as well as current legislation, particularly concerning data protection.

The data collected will only be used to process the order, communicate with the customer, plan and assess sales activity and for marketing purposes as well as to design and develop service offerings and custom offers for the customer.

Your data will only be used to ensure that your order is processed successfully. The email address provided when you signed up will only be used to inform you of new products and offers. You can unsubscribe at any time.

To make your visit to the website more interactive and to allow you to use certain features, we use cookies. These are text files that are stored on your hard drive. The majority of our cookies are removed from your hard drive following your visit (temporary and session cookies, etc.). Other cookies that remain on your hard drive enable our site to recognize you on your next visit (permanent cookies). Our partners will not under any circumstances be permitted to determine, process, or use your personal data via cookies.

In line with the federal law on personal data protection, you can view and modify your personal data at any time simply by sending a request to the following email address: hello@onzeswiss.comz

general conditions

Last update: March 2021

Onzé Terms and Conditions for www.onzeswiss.com

SCOPE
These general conditions of sale aim to regulate the relations between:

Onzé Benchenaa Wassim, Rue Grand’Place 5b 3963 Crans-Montana, editor of the website, www.onzeswiss.com and

The web user who has accepted the general conditions by ordering one of our products from www.onzeswiss.com, hereafter referred to as the customer.

DESCRIPTION & PRODUCT INFORMATION
All products on the website are available while stocks last. Product photos and illustrations are published for the sole purpose of giving an approximate idea of the products described. When available, there are photos of each product, but it may be the case that there is no corresponding photo available for a product. The products shown on the website are available subject to stock availability.

PRICE
Prices of our products are quoted in Swiss Francs. Prices for our products may change from time to time, but changes will not affect any order you have already placed. 

Onzé may hold sales or promotions on its stock. These offers are only valid during the period in which they are published on the website and cannot be requested following this period.

Your local VAT and import tax might be applied to your package if outside of Switzerland. Onzé will not pay for any additional costs incurred at customs. 

COMPLETING A SALE, PAYMENT AND CONFIDENTIALITY
Before clicking the ‘checkout’ review that the color, model, and size of the products in your basket are correct, we are not liable for any mistakes made at “checkout”. Any mistakes will be non-refundable.

By clicking on “Checkout” you give your consent to order the articles contained in your basket. The sales contract between the parties is binding once Onzé has sent the customer written confirmation of his/her order. The customer is then subject to the general conditions of sale.

The price of purchases made on www.onzeswiss.com is due in full at the time of ordering. Payment is by debit or credit card (Visa, Mastercard, American Express).

We will save your receipt and send your order details and our general conditions of sale to you by email.

For all payment methods, the customer agrees to provide true and accurate data. The use of false data and identity theft is fraud and is punishable by law under article 146 and 147 of the CC and will lead to prosecution.

SECURE PAYMENT
Onzé does not have access to confidential information concerning the method of payment. All information entered is encrypted and sent securely to; neither Onzé nor third parties have access to it. In the case of a refund, we can credit the transaction via the same method of payment almost instantly.

DELIVERY
Standard delivery is CHF 5.- for all orders under the value of CHF 100.- for Switzerland, Albania, Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Pland, Portugal, Slovakia, Slovenia, Spain, Sweden and United Kingdom. Orders above CHF 100.- delivery is free of charge for the countries listed above. Standard deliveries are delivered within 4-5 working days,  express delivery within 1 to 2 working days, we only do express delivery in Switzerland. Delivery for the rest of the world is CHF 20.- for all orders under 100.-. 

RETURNS AND EXCHANGES
If a product is faulty, www.onzeswiss.com allows the customer to exchange or return the product and be refunded the price of the product at purchase, provided the customer adheres to the conditions and time frames described in the following paragraph. 

We will refund or exchange (where stock is available) any unworn/unused products (packaging undamaged) at any time during the period from our dispatch confirmation to the end of 15 days after the day on which you receive the products. You must notify us of your intention to return the item within 15 days of collection, and coordinate with hello@onzeswiss.com the safe return of the item to us.

WEBSITE TERMS AND CONDITIONS
www.onzeswiss.com is authorized for personal use only. Use of the site for commercial purposes, such as the sale to third parties of products purchased on the website, is strictly prohibited.

Any violation of this condition will be reported to the competent authorities and the user will lose his site membership instantly.

CHANGES OF GENERAL CONDITIONS
The general conditions can be modified at any time by Onzé swiss. Customers must regularly consult the contents and any changes to the general conditions on our website.

SUBSCRIPTION TO THE NEWSLETTER
Any web user, customer or not, may subscribe to our newsletter via the dedicated field on our website or by sending a request by email to hello@onzesiss.com In subscribing, the customer accepts the conditions concerning data processing. The customer may unsubscribe from the newsletter at any time by sending a request or via the link provided at the bottom of each email.

CHANGE OF NAME OR ADDRESS
Onzé kindly requests that you inform us of any change of name or address before making an order, for your products to be delivered successfully.

APPLICABLE LAW AND JURISDICTION
Relations between Onzé and the customer are regulated by Swiss law. The place of jurisdiction for any dispute concerning relation.